Terms & Conditions
1.1 Acceptance of Terms
By accessing, browsing, or using the official website of Sahrudaya Hospital (www.sahrudayahospital.com), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of this website immediately.
1.2 Scope of Website & Operational Limitations
Informational Portal Only: The www.sahrudayahospital.com website serves solely as an informational resource providing details regarding clinical departments, medical faculty, hospital facilities, diagnostic services, emergency contact information, and health awareness.
No Direct Bookings or Payments: This website does not directly host transaction systems or booking forms. Consultation fees, diagnostic procedure payments, and appointment slot reservations cannot be executed directly on the website.
Official Mobile Application: All online outpatient appointment scheduling, tele-consultation booking, and bill payments must be executed through the official Sahrudaya Hospital Android Application, available on the Google Play Store (App Package: com.patient.sahrudaya).
1.3 Medical Disclaimer & Emergency Notice
Not Medical Advice: The medical information, health tips, doctor profiles, and articles published on this website are provided for general educational purposes only and do not constitute formal medical advice, clinical diagnosis, or treatment protocols.
No Doctor-Patient Relationship: Accessing or interacting with this website does not create a doctor-patient relationship between you and Sahrudaya Hospital or any of its medical staff.
Emergency Situations: Website inquiries are not monitored for urgent clinical needs. In case of a medical emergency, immediately visit our 24/7 Emergency & Casualty Department in Thathampally, Alappuzha, or call our emergency hotline at 0477 224 7000.
1.4 Intellectual Property & Governing Law
All content on this website, including logos, graphics, text, and layout designs, is the property of Sahrudaya Hospital and protected under Indian copyright laws. Reproduction without written consent is strictly prohibited. These terms are governed by the laws of India, with exclusive jurisdiction in the courts of Alappuzha, Kerala.
Payment, Cancellation, & Refund Policy
2.1 Payment Gateway & Channels
Online payments for doctor appointments, diagnostics, and medical services are processed strictly through the official Sahrudaya Hospital Mobile App using RBI-authorized, encrypted payment gateways supporting UPI, Debit/Credit cards, Net Banking, and digital wallets. Sahrudaya Hospital does not store payment instrument details on its servers.
2.2 Appointment Cancellation & Refund Eligibility
Cancellation > 2 Hours Prior: Cancellations initiated through the mobile app at least two (2) hours prior to the scheduled doctor consultation slot are eligible for a 100% refund of the consultation fee.
Cancellation < 2 Hours / No-Show: Cancellations attempted less than 2 hours before the scheduled appointment or instances where the patient fails to report (No-Show) are strictly non-refundable.
Hospital-Initiated Cancellation: If an appointment is cancelled by the hospital due to emergency surgeries or physician unavailability, the patient will be offered a priority rescheduled slot or a full 100% refund
2.3 Refund Processing & Timelines
Approved refunds are automatically processed back to the original source payment account/instrument within 5 to 7 business days. Cash refunds are not provided at hospital counters for online app-based payments.